Refund policy

Company: Kensington Watch Co.
Address: 12 Regent Street, London, England SW1Y 4PE, United Kingdom

Last Updated: 20.05.2026

Introduction

This Return & Refund Policy explains the terms under which products purchased from our website may be returned and when refunds or exchanges are applicable. By placing an order on our website, you agree to the terms outlined in this Policy.

This Policy is designed to comply with applicable consumer protection laws.

Right of Withdrawal (30 Days)

You have the right to withdraw from your purchase within 30 calendar days from the date you receive your order, without providing a reason.

To exercise your right of withdrawal, you must notify us by email before the 30-day period expires.

Returned products must be:

  • Unused
  • In their original packaging
  • In a resellable condition

Items Eligible for Return

Returns are accepted for:

  • Watches and accessories (unopened and unused)
  • Fashion and lifestyle products
  • Other physical products sold on our website

Returns are not accepted for:

  • Opened or used products (for hygiene or resale reasons)
  • Products with broken seals
  • Items damaged due to improper handling or misuse
  • Items returned without original packaging or with missing parts
  • Custom-made or personalized products
  • Digital products or downloadable content

Return Process

To initiate a return:

  1. Contact us by email with your order number and reason for return.
  2. You will receive return instructions and authorization details.
  3. Send the item back using a trackable shipping method.
  4. Returned items are inspected within 5 business days of receipt.

Unless the item is defective or incorrect, return shipping costs are the customer’s responsibility.

Refunds

Refunds are issued using the original payment method.

Refunds are processed within 14 business days after inspection of the returned item.

Refunds are made in the original purchase currency.

Original shipping costs are non-refundable, except in cases of our error.

Exchanges (30 Days)

Exchanges may be requested within 30 calendar days of receiving your order.

Exchanges are available for:

  • Defective or damaged items
  • Incorrect items
  • Unused and unopened items (subject to availability)

If the replacement product is unavailable, we may offer a refund or store credit.

Defective or Damaged Products

If you receive a product that is defective, damaged, or not as described:

  • Contact us within 48 hours of delivery
  • Provide clear photos or videos of the issue

Once confirmed, we will arrange a replacement, repair, or full refund.

Return shipping costs for confirmed defective or incorrect items are covered by Kensington Watch Co.

Non-Delivery or Lost Packages

If your order has not arrived or appears lost in transit:

  • Contact us so we can investigate with the courier
  • A replacement or refund will be issued once the courier confirms the loss

Contact Information

For returns, refunds, or general assistance, please contact:

Company: Kensington Watch Co.
Address: 12 Regent Street, London, England SW1Y 4PE, United Kingdom