Shipping policy

Company: Kensington Watch Co.
Address: 12 Regent Street, London, England SW1Y 4PE, United Kingdom

Last Updated: 20.05.2026

Introduction

This Shipping Policy explains how Kensington Watch Co. ("Company", "we", "us", or "our") processes, ships, and delivers orders placed through our website.

By placing an order on our website, you agree to the terms set out in this Shipping Policy.

Order Processing Time

All orders are processed within 3 business days after payment confirmation.

Orders placed on weekends or public holidays are processed on the next business day.

During periods of high order volume, processing times may be extended. Customers will be notified in case of significant delays.

Shipping Destinations

We currently ship to:

  • European Union Member States
  • United Kingdom
  • United States of America
  • Additional international destinations where available and displayed at checkout

Shipping Methods & Delivery Timeframes

Estimated delivery times are as follows:

  • European Union: 8–12 business days
  • United Kingdom: 8–12 business days
  • United States of America: 8–12 business days
  • International Orders: Delivery times are displayed during checkout

Delivery estimates are approximate and do not include delays caused by customs processing, courier issues, or events beyond our reasonable control.

Shipping Costs & Duties

Shipping costs are calculated at checkout based on delivery destination, parcel weight, and selected shipping method.

Any customs duties, import taxes, or local VAT charged by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Shipping fees are non-refundable unless the return is due to an error on our part.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take 24–48 hours to appear, depending on the courier.

Incorrect or Undeliverable Addresses

Customers are responsible for providing accurate and complete shipping information.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Orders that are refused, unclaimed, or not collected from customs or courier services may be returned at the customer’s expense.

Lost or Delayed Packages

If your order appears delayed or lost:

  • Contact us for assistance
  • We will initiate an investigation with the courier
  • If the courier confirms the package is lost, a replacement or refund will be issued

We are not responsible for delays caused by:

  • Customs procedures
  • Local postal services
  • Weather conditions
  • Strikes or other events beyond our reasonable control

Damaged Packages

If your order arrives damaged:

  • Notify us within 48 hours of delivery
  • Provide clear photos or videos of the damaged item and packaging

Upon confirmation, we will arrange a replacement or refund, subject to product availability.

Pre-Orders & Backorders

Estimated dispatch dates for pre-order or backorder items are displayed on the relevant product page.

Orders containing both in-stock and pre-order items may be shipped together unless otherwise stated.

Contact Information

For shipping-related questions or assistance, please contact:

Company: Kensington Watch Co.
Address: 12 Regent Street, London, England SW1Y 4PE, United Kingdom